Reliability
Connectivity that holds when it matters
Starlink with 5G backup, monitored power, and engineers working from tested runbooks to keep payments, production, and safety running.
- Response within 15 minutes during event hours
- Engineer on-site during the event
- Automatic failover
- Monitored power
- Monitoring during the event
Response targets
Availability
Uptime target per event
Target and scope agreed up front.
Failover
Automatic
Switchover between Starlink and 5G, typically within a few seconds.
Power
UPS on core
Grid and UPS as standard; generator feed on request.
Monitoring
During the event
Synthetic tests, telemetry, and alerting.
Approach
Reliability built on redundancy, visibility, and discipline.
Each layer is tested on-site before go-live and monitored continuously during the event.
Resilient uplinks
- Starlink with monitored routing.
- 5G/LTE with priority SIMs.
- Wired uplink preferred when available.
Conditioned power
- UPS on core and edge.
- Generator-ready cabling and ATS (on request).
- Voltage and temperature telemetry.
Monitoring
- Synthetic reachability checks every 30 seconds.
- QoS and latency per SSID/VLAN.
- Escalation to the on-call engineer within minutes.
Runbooks
- Pre-flight checklists on-site.
- Drills for uplink and power failover.
- Post-incident review within 48 hours.
Service scope
What we agree per event
- Managed WiFi SSIDs (guest, staff, production) and wired drops.
- Primary + secondary uplinks with automatic failover.
- Power delivery to the core network racks.
- Live monitoring, alerting, and engineer availability.
Response targets
| Event | Target |
|---|---|
| Uplink failover | Automatic, typically a few seconds |
| Response to a critical incident | Within 15 minutes |
| On-site response (during event hours) | Engineer is present on-site |
| Status update frequency | Every 15 minutes during an incident |
Targets and scope are set per event in the quote.
Playbook
How we keep your network live
- Site survey: uplink mapping, power paths, RF plan.
- Pre-flight: burn-in test of uplinks, UPS load test, failover drill.
- Go-live: staged activation of SSIDs and VLANs with validation walks.
- During the event: continuous telemetry, synthetic tests, and a reachable engineer.
- Afterwards: a report with uptime, incidents, and recommendations.
Need a reliability audit for your venue?
We design the uplink, power, and WiFi plan and deliver a ready-to-run kit with on-site engineers.